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We want you to be happy with your purchase from us. We have taken time and care to ensure that our products and our ordering process will satisfy you. This section will tell you more about this. PRODUCT QUALITY: Our car stickers are printed professionally by a printing company on self-cling film. We have tested these extensively in various places (oo-er!) to ensure they apply properly and remain in place. You can find extensive further information and application help on-line before you buy including measurements and pictures of the stickers in situ. We can only accept returns if the car sticker has not been removed from its backing otherwise we deem it as being used. PAYMENT: There is no minimum order. We only accept payment on-line, using the PayPal system. This is because of the high costs of processing payment by other means, or by cheque or postal order. In this way we can keep our prices as low as possible and pass these savings on to you. Conditions to make payment by, or join, the PayPal system are determined by PayPal and we have no control over this. Our only involvement in processing your card is to refer you to PayPal to take your payment; we do not process, store, or can access, your card details. We do not accept payment by credit card by post or telephone, only on-line using the Pay Pal system. POSTAGE AND PACKING: We charge a simple and standard fee of £1 on all orders to cover P&P, irrespective of how many stickers you order. RETURNS: If you change your mind or no longer want the item(s) you ordered, no worries. All we ask is that we are not out of pocket as a result of your indecision. We're happy to refund the cost of the items (if returned as-new at your expense), less original P&P charges of shipping the order to you (£1). We will not accept returns of car stickers which have been removed from their backing, or where you have bodged installation. We are of course happy to refund in full or exchange in the case of any faulty items. DELIVERY: We aim to deliver as quickly as possible and if the item you have ordered is in stock, to dispatch it within 48 hours of your confirmed payment. However, sometimes it might take us longer, so allow up to 14 days for delivery of your order before contacting us. If an item is out of stock, and it is expected to take longer than 14 days to obtain and dispatch the item, we will contact you to advise of this. All items are dispatched by first class post. We can currently only deliver to addresses covered by first class Royal Mail at the standard rate (eg. the UK). If you are a non-UK customer, we may be able to help you, but contact us before placing and paying for your order. DELIVERY ADDRESS: Unless your PayPal account address details are "confirmed" (refer to PayPal for details), we may only deliver to the card holder's address. We reserve the right to refuse orders in any case. In the event we do this, we will of course refund you in full. RECEIPTS: When you have placed your order on-line and made your payment, you should receive an e-mail confirmation from PayPal. This is your card payment receipt. Please note that as we do not process your card, we are unable to send receipts for your payment, nor can we request duplicate receipts etc. Please refer any queries relating to your card payment to PayPal. MEMBERSHIP: You do not need to be a paying member of this site to order our car stickers. COPYRIGHT: All material remains ©UK Firework Review. CONTACTING US: If you have any questions please feel free to contact us. CARD SECURITY: For your security, we do not process your credit card ourselves, we employ a reputable third party company called PayPal to do this. PayPal process your card payments securely and you can read more information about this on their site when you order. When your card is processed, your card details are NOT sent to us, neither can we access them. We are simply sent confirmation of your payment, what you have ordered, your details and of course the funds. We have chosen Payal because of their reputation. As far as we are aware, it is as secure as you can get on-line. Please note, however, that as we do not process your card, we can accept absolutely no responsibility for any aspect of the card processing system. We are in no way responsible for the security of your card details. Due to the costs involved, we do not have the facility to process cards ourselves and are therefore unable to take payment by telephone, fax or post. Our PayPal status is "verified", this means that our real world details have been confirmed with them. We also have an established track record with Netbanx since spring 2002 and our site has been established since 1999. PRIVACY: We will not share your personal details with any other company or party except as noted in "Exceptions" below. We do not maintain any database or records of our customers details except as required by law (eg. for our accounting or tax purposes). We will not use your personal information to do anything other than in connection with your order. For example, we will not add you to any mailing lists, ring you up and try and sell you double glazing, or add to the pile of junk on your doormat. Obviously, we may need to contact you regarding your order. For example to advise of dispatch, or that an item is out of stock, or if there is a query with your payment or delivery address. We do not directly employ the use of cookies, but you should note that third party software we use to process your payment does. For example, the PayPal system. You should refer to PayPal if you have any queries about this. We cannot access any of these cookies ourselves. As with all webites, we maintain a log of all activity on this site including your IP address. No information that is personally identifiable is shared with anyone else except as noted in "Exceptions" below. Information we typically use is the number of visitors to our shop and other general statistics. EXCEPTIONS: It is unlikely but we may be required to divulge information by law or by duty, for example if the police or similar ask us. Our policy becomes null and void in the event of fraudulent activity on your part, and in such cases we reserve the right to contact other parties eg. the police, your ISP and so on, if we need to. We are not responsible for any data or personal information that you enter on any third party site including PayPal, who process our payments. We have to stress this, because PayPal is part of the ordering process. You should take time to read PayPal's terms and conditions and policies etc. We do not process, store, nor can we access, your credit card details. Be sure to read the installation and further information page before buying a sticker. Use your "BACK" button or click here to return to the main car sticker page. |
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