This section contains help for new or existing members who might be experiencing problems accessing or downloading material that is "members only".

Members' only content is characterised by a "pop up box" which asks you to prove that you are a paying member. It will look similar to this, depending on your browser:

You need to enter your username and password as requested. You will have chosen these when you first joined, and these details will have also been confirmed to you by e-mail at the time.

The single biggest cause of problems for members is when they do not enter the correct username or password. They are CASE SENSITIVE. So if you registered the username "member" then only "member" will work - "MEMBER", "Member", "memBer" (etc) will be rejected.

Please remember that your username and password only become valid when we have manually approved your membership. You will get a confirmation e-mail to confirm this.

We do not offer instant access to the site. We manually process applications. Your username and password only become valid when you have received an e-mail to say so (and your term only starts from then too).

One problem that has occurred in the past is due to this option being used:

From time to time we develop new areas of the site, and because of this your browser does not know that they are part of the main UKFR member area. In such cases you will be prompted for your password - which of course you will have forgotten!

We therefore recommend against using the "remember password" option or, at the very least, please write down your password when you joined, or print off the confirmation e-mail.

If you are an existing member and are suddenly being refused access, but are sure that you are entering the correct details, this could be because of the following reasons:

	Your membership has expired. We normally send an e-mail to confirm this, but this can only be sent to the address used when you registered. Because of the long membership terms (up to a year) it is not uncommon for members to have changed their e-mail address in this time. Therefore you would not receive the expiry notification.
	There is a technical issue with the site or the members content is temporarily unavailable.
	We have barred your account for breach of our terms, password sharing or other matters.

In all cases such as these please contact us for help.

From time to time the server may lock you out of the site. This can happen if you enter too many incorrect passwords, or the server has not been able to validate your user ID. In most cases such as these you will be advised that the lock will be lifted after a certain time and you should try again later. If you still experience problems, please contact us for help.

We fully appreciate that not everyone wants to join our site particularly those readers from outside the UK, and this is why we go out of our way to provide a significant amount of free to access material. If you wish to access any content in particular, but don't want to join, you only have to ask - we can often help. It is always disappointing to find people trying to hack into our site instead. Doing so only risks you having your activities being reported to your ISP, or a formal report made to the police. And all for the sake of either asking us for help, or paying £1.67 a month?

If you have forgotten your password, you may request a reminder by e-mail by using the password reminder page.

If you have forgotten your password and changed your e-mail so you can't get a reminder, don't panic - it happens from time to time. Please contact us and request a reminder. If you are using a different e-mail we may ask you to confirm your name or address details for our mutual security. Let us know if you want to update any of your details at the same time.

There is no need to request a cancellation of your membership, as we do not currently use recurring billing.

All membership payments are one-offs and you are not re-billed after your membership has expired.

Once your membership has expired if you no longer wish to be a member - do nothing - simple as that!

We are not able to change the term of a membership and/or the payment amount once your application has been confirmed. Quite often we have members join for the shortest time then want to upgrade to a full year. In this case you would need to wait until the first term has expired, then join for a year.

Each season we have one or two members who choose the wrong membership term during the payment process. We have tried to make the system as simple and clear as possible, but user errors can occur.

Be sure that if you have a "scroll wheel" on your mouse that the membership list is not selected when you try and scroll up or down the payment page, as this might change the requested term!

The payment amount is always confirmed to you by e-mail - if you have made a mistake, let us know. If you inform us before the application is approved by us, we will be happy to cancel your application, refund your fee and let you start again from the beginning. However, we cannot do this if your account has been approved and you have used the site.

As a member, you will be able to access the member-only pictures shown as thumbnails (small versions) in the features and other sections. To access these, simply click on the thumbnail and if requested, enter your username and password.

Here is an example thumbnail. Click on it to see a larger image:

Follow the instructions with each clip for accessing member video. Some clips should be accessed by clicking on the link, others by right-clicking and "save target as..." to save the clip to your own PC before playing it. We have a separate guide covering the download and playing of our video - click here.

As a member you can access our busy forum. You can access this straight away once your membership has been approved.

You only need to actually register in the forum if you want to post a message or make use of the forum facilities such as the search option. Please remember that your registered forum ID is separate from your UKFR username and password BUT always enter your UKFR username and password in any "pop-up box" as this is the membership gateway you must pass to get to the actual forum.

Don't panic! We have a complete and illustrated guide to accessing the forum in easy steps. Click here to read it.

We use a third party company, normally either Netbanx or PayPal, to process our card payments. We therefore have no access at all to your credit/debit card details, nor are these details passed to us. We only receive notification of the outcome of your card payment. Please refer all queries relating to the processing of your card to the relevant company.

We cannot, and do not, get involved in issues relating to card security or the processing of your card, as we have no part in, or control over, these operations.

To view the current membership terms and conditions, click here. These are the terms you agreed to when you became a member. Please ensure your use of our member content complies with these.

We also have general site terms and privacy policy which you can view here.

Other parts of our site may be subject to additional terms which will be explained where relevant.

If you need to contact us for any reason, please refer to the contact us page which you can also access by clicking on the option at the top of any main page.

Please remember to quote your membership username in any correspondence so that we can give it priority.

This page has the main issues relating to accessing the member content. If you have any other queries, you might find the answers in the FAQ section.

We have operated this site for over six years now and although we run it as a hobby, we pride ourselves on giving top quality customer service. If you have any issues at all, any problems, concerns, feedback or suggestions please tell us so that we can help YOU and improve the site. The majority of improvements to the UKFR are driven by member suggestions and ideas.